Returns & Refund Policy
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100% Guaranteed:
If something isn’t right, we’ll make it right — fast and with zero hassle. We’ve been in the propane business for decades and we stand behind every tank we sell.
If something isn’t right, we’ll make it right — fast and with zero hassle. We’ve been in the propane business for decades and we stand behind every tank we sell.
- Applies to regulators, anode bags, hoses, gauges, fittings, pigtails, adapters, etc.
- Return within 30 days of delivery
- Item must be unused and in original packaging
- Customer pays return shipping (we pay if we messed up)
- Full refund to original payment method within 3–5 business days
| Situation | Can Return? | What We’ll Do |
|---|---|---|
| Wrong size or model shipped | Yes – 100% Free | We arrange pickup + send correct tank immediately |
| Tank arrives damaged or dented | Yes | Report within 48 hrs with photos → replacement or full refund |
| Manufacturing defect (rare) | Warranty | 1–10 year warranty – we handle everything with the manufacturer |
| Changed your mind / ordered wrong size | No | Due to DOT & freight regulations, tanks cannot be returned once shipped |
| Refused delivery | Partial refund | 25% restocking fee + outbound freight deducted |
Can I return a used anode bag?
No — once the backfill is wet or the bag is opened it cannot be resold.
No — once the backfill is wet or the bag is opened it cannot be resold.
What if my tank is out of stock after I return it?
We’ll issue a full refund or store credit instantly.
We’ll issue a full refund or store credit instantly.
Do you accept returns on custom-built tanks?
Custom tanks are non-returnable and non-refundable.
Custom tanks are non-returnable and non-refundable.
Who pays freight on a warranty claim?
We cover everything under warranty.
We cover everything under warranty.
Start Your Return in 60 Seconds
We reply to every return request the same day (usually within 1–2 hours).
Still Have Questions?
We’re people who love helping. Reach us any time:
📧 Email: admin@propanetanksandcontainers.com
💬 Live Chat: Bottom-right corner of every page
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